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基于在线评论文本挖掘技术的电子烟市场消费热点分析

Analysis of consumption hotspots of electronic cigarette market based on online comment text mining technology

  • 摘要: 基于互联网采集电子烟产品消费者评论文本数据,采用文本挖掘技术研究了国内电子烟产品的消费者关注热点,通过建立主题模型利用分类评论主题对消费者的消费行为进行剖析。研究表明:①电子烟抽吸口感、产品整体质量和烟液是消费者关注热度最高的3类产品特性;②电子烟口感舒适性、与传统卷烟口味相似性、产品稳定性和安全性、电子烟烟液漏油及雾化芯雾化量是消费者对关键产品特性的评论内容;③大烟型产品(电池功率范围为30~220 W)消费者更关注产品雾化性能,小烟型产品(电池功率低于30 W)消费者更注重产品抽吸口感;④消费者评论涵盖6类主题,包含电子烟产品购买偏好、消费者潜在购买需求、电子烟产品消费群体和影响产品满意度因素等多维度消费行为信息。该分析结果可为烟草企业设计和优化电子烟产品提供支持。

     

    Abstract: On the basis of consumers'online comments, the major concerns of consumers about domestic e-cigarettes (e-cigs) were studied with text mining technology, and their consuming behaviors were analyzed by categorized main ideas expressed in the comments after establishing a topic model. The results showed that:1) The product featured that consumers concerned most were the oral feeling, overall quality of e-cigs and e-liquids. 2) Pleasant vaping experience, the similarity to traditional cigarettes'taste, the stability and safety of e-cigs, e-liquid leakage and the amount of aerosol vaporized by atomizer were the main topics in the comments. 3) The consumers who preferred big-sized e-cigs (battery power ranged from 30 to 220 W) paid more attention to the atomization performance, the consumers who preferred small-sized e-cigs (battery power lower than 30 W) pursuing better oral sensation. 4) The comments covered six categories of topics, including purchasing preference, potential buying intentions, the cohorts of vapors, the factors influencing product satisfaction, and other consuming behaviors. These findings provide references for the design and optimization of e-cigs.

     

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